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SONYA HAMLIN
HOW TO TALK
SO PEOPLE L I S T E N
the real key to job success
1817 
HARPER & ROW, PUBLISHERS
New York 
Cambridge, Philadelphia, San Francisco, Washington, London, Mexico City, Sao Paulo, Singapore, Sydney
 
HOW TO TALK SO PEOPLE LISTEN. Copyright © 1988 by Sonya Hamlin. All rightsreserved. Printed in the United States of America. No part of this book may be used orreproduced in any manner whatsoever without written permission except in the case of brief quotations embodied in critical articles and reviews. For information addressHarper & Row, Publishers, 10 East 53rd Street, New York, N.Y. 10022. Publishedsimultaneously in Canada by Fitzhenry & Whiteside Limited, Toronto.
FIRST EDITION
 Designer: Ruth BornschlegelCopy editor: Ann Adelrnan Indexer: Maro Riofrancos
Library of Congress Cataloging-in-Publication DataHamlin, Sonya.How to talk so people listen.Includes index.1. Business communication. 2. Oral communication. 3. Persuasion (Psychology)I. Title.HF5718.H284 1988 658.4'52 87-15624ISBN 0-06-015669-488 89 90 91 92 RRD 10 987654321
For information about our audio products, write us at:Newbridge Book Clubs, 3000 Cinde! Drive, Deiran, NJ 08370
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