bdcmanager

SalesPoint Quick Reference Guide (ZB970) SalesPoint Support Options The following support options are available: • Call—FordDirect Technical Support Center at 1-866-762-3673. Option #1—DealerConnection Select for support with your dealer website, business hours updates, and ALM program. Option #2—SalesPoint Select for SalesPoint support. Option #3—FordDirect Select for support with lead issues ...

Lead Management Work Plan Start-up 1. Enroll in STARS and ensure role is INTCRD (permission needed to grant access for eBusiness Metrics Reports, SalesPoint, Dealer Connection and ConsumerTRAC) * 2. Register in FMCDealer for user ID and login * 3. Register in Dealer Connection – if not, call 1-866-762-3673 Opt. 1 * 4. Log into FMCDealer to take Web-based courses in STARS for Internet Sales Spec...

Dealer Controlled Marketing Services DEALER SPOTLIGHT December 2007 WHAT’S NEW AT FORDDIRECT Warmest Wishes of the Season From our team to yours, Happy Holidays! As the year draws to a close, it’s nice to reflect on all we’ve done and thank those who have helped make it possible. And for us here at FordDirect, those people are you – the Dealers, ISM and BDC managers, and your staffs of Intern...

Dealership Metrics Evaluation ABC Ford Ford Reported Metrics Your Dealership ConsumerTRAC Closing Ratio Overview Your Benchmark Close Rate Region 2.00% Internet Closing Ratio Your Dealership Overview Your Region Benchmark Close Rate 10.00% Internal Metrics Inbound Phone Your Dealership Benchmark ConsumerTRAC Your Dealership Benchmark Internet Your Dealership Benchmark Showroom Unsold Follow up...

Dealership Internet Metrics Evaluation ABC Ford Ford Reported Metrics Your Dealership Internet Closing Ratio Overview Your Benchmark Close Rate Region 10.00% Internal Metrics Internet Your Dealership Benchmark Customer Contacts 35% 60% 10% Overall Showroom Visit Close Rate Total Lead Volume Appt Set Set % Appt Kept Kept % Sales Showroom Visit Close Rate Close Rate Overall Lead Metrics...

The Internet Changes Things

Fixed Operations and the Internet

Great Internet Primer

Five Star BDC Training -Improving Closing Ratios Through Faster Response Time and Long Term Follow-Up- The Fast and the Furious