A description of the Virtual Observer call recording and quality monitoring application's Data Defender feature, which removes confidential audio and screens from recorded customer interactions and also provides support for PCI compliance and HIPAA compliance.

An analysis of what philosophies should drive the relationship between a call recording customer and their vendor.

Southeastern US wireless provider achieves huge benefits by implementing call recording which is integrated with their Avaya IC platform.

Story of a call recording implementation for the famed Day-Timers corporation.

Interesting case study of how Maverik, Inc. was able to help police apprehend credit card thieves on the first day of call recording with Virtual Observer.

Case study of how a large electronics e-tailer uses Virtual Observer to create better trained customer service agents

This document details the implementation of a call recording and quality monitoring system at the Hartford Courant.