According to MetaPack's Delivery Excellence Survey, many online retailers have yet to offer flexible delivery options. Only 1 in 10 retailers allow customers to choose a date for delivery

European study of the use of parcel shipping services and intelligent systems for managing use of carriers. The aim of the survey was to understand the market for multi-carrier software, i.e. intelligent systems for the management of shipping amongst multiple carriers to make use of their respective strengths and optimise costs.

Evaluation of UK Express Parcels Market

Article talks about the need for online retailers to offer flexible delivery options. How by using Metapack's delivery management solution, retailers can offer the flexibility by integrating with multiple parcel carriers.