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Four Simple Steps to Handle Upset Customers

To effectively handle an upset customer use the service LEAP.
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Six Tips on Coaching Generation X

Personality traits of Generation X for managers to keep in mind when supervising or coaching for success.
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Six Reasons We Lose Customers

Article describing the six main reasons customers will leave your business to never return.
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Comment on Slay Your Giant
Posted on January 15, 2008

Can't read the document. Mostly blocks and squares.

willmag


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Basic Info

Name:

Will Maguire, CHA

Age:

43

Gender:

Male

Place:

Corbett, Oregon

Website:

http://www.f...

Personal Info

Occupation:

Hotel Administrator/Consultant

About me:

Born and raised in southern California. Started a career inhospitality working as dishwasher in a restaurant inPhoenix, Arizona. Later became prep cook, dinner cook,and after a move to Oregon became kitchen manager. Changedcareer direction and started hotel side of hospitalitycareer working night audit. Moved back to Phoenix andlater became front office manager, assistant generalmanager, and eventually general manager. Managed hotelsin Phoenix, AZ, Albuquerque, NM, Gulfport, MS, andDeming, NM.Achieved success at each property by increasing revenuesand guest service scores.

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