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9 Tools for Building Customer Loyalty Don't let customers go after one purchase. Win them back with a follow-up program. By Sean M. Lyden Q: I own a homebased business. One of my biggest challenges is generating repeat business from customers. What are some cost-effective ways to follow up with customers so they keep coming back to do business with me? A: Follow-up is extremely important to gr...

How to Turn Customer Service Complaints into Profits by Robert Moment Handling customer complaints well can positively boost your profits.. The first thing that most people think of when they hear a customer complaint, is that it is bad for business, and future sales can be lost. While this can be true, it is also possible to turn customer complaints into a profitable situation, with great pos...