Product Reputation Market Intelligence Report for Netbooks

Prepared for Greg Y, Amplified AnalyticsDecember 20, 2009

Product NameManufacturerCSIPFSPRSPSSNo. ofReviews

Asus Eee 4G 7" PC Mobile Internet Device (512 MB RAM, 4 GB Hard Drive, Webcam, Linux Preloaded) Pearl WhiteAsus1.631.601.111.0550Acer Aspire One AOD250-1289 10.1-Inch Seashell White Netbook - 6.5 Hour Battery LifeAcer1.631.501.241.0325Acer Aspire One AOD250-1185 10.1-Inch Sapphire Blue Netbook - 6.5 Hour Battery LifeAcer1.631.501.241.0325Acer Aspire One AOD250-1610 10.1-Inch Ruby Red Netbook - 6.5 Hour Battery LifeAcer1.631.501.241.0325ASUS Eee PC 1000H 10-Inch Netbook (1.6 GHz Intel Atom N270 Processor, 1 GB RAM, 80 GB Hard Drive, XP Home, 6 CellBattery) Fine EbonyAsus1.611.601.091.0086Samsung NC10-14GB 10.2-Inch Netbook (1.6 GHz Intel Atom Processor, 1 GB RAM, 160 GB Hard Drive, 6 Cell Battery, XPHome) BlueSamsung1.591.581.071.01435Samsung NC10-14GW 10.2-Inch Netbook (1.6 GHz Intel Atom Processor, 1 GB RAM, 160 GB Hard Drive, 6 Cell Battery, XPHome) WhiteSamsung1.591.581.071.01435ASUS Eee PC 1000HA 10-Inch Netbook (1.6 GHz Intel ATOM N270 Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 CellBattery) Fine EbonyAsus1.551.521.051.01396ASUS Eee PC 1000HA 10-Inch Netbook (1.6 GHz Intel ATOM N270 Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 CellBattery) Pearl WhiteAsus1.551.521.051.01396Acer Aspire One AOA110-1995 8.9-Inch Seashell White Netbook - 2.5 Hour Battery LifeAcer1.541.441.101.0089Acer Aspire One AOA110-1834 8.9-Inch Copper Netbook - 2.5 Hour Battery LifeAcer1.541.441.101.0089Acer Aspire One AOA110-1137 8.9-Inch Onyx Black Netbook - 2.5 Hour Battery LifeAcer1.541.441.101.0089ASUS Eee PC 1000HA 10-Inch Netbook (1.6 GHz Intel ATOM N270 Processor, 1 GB RAM, 160 GB Hard Drive) Pearl WhiteAsus1.541.521.051.00393ASUS Eee PC 1000HA 10-Inch Netbook (1.6 GHz Intel ATOM N270 Processor, 1 GB RAM, 160 GB Hard Drive, 10 GB E-Storage,XP Home, 6 Cell Battery)Asus1.541.521.051.00393ASUS Eee PC 900HA 8.9-Inch Netbook (1.6 GHz Intel ATOM N270 Processor, 1 GB RAM, 160 GB Hard Drive, 10 GB EeeStorage, XP Home) BlackAsus1.531.511.031.00250Asus Eee PC 4G Surf (7-Inch Display, Intel Mobile Processor, 512 MB RAM, 4 GB Hard Drive, Linux Preloaded) Pure WhiteAsus1.531.521.071.00171ASUS Eee PC 900 16G (8.9" Display, Intel Mobile CPU, 1 GB RAM, 16 GB Solid State Drive, Linux) Pearl WhiteAsus1.521.521.071.0197ASUS Eee PC 900 8.9-Inch Netbook (Intel Mobile Processor, 1 GB RAM, 16 GB Solid State Drive, Linux, 4 Cell Battery) GalaxyBlackAsus1.521.521.071.0197Acer Aspire One AOA150-1555 8.9-Inch Onyx Black Netbook - 2.5 Hour Battery LifeAcer1.481.481.061.00121

Product NameManufacturerCSIPFSPRSPSSNo. ofReviews

Acer Aspire One AOA150-1635 8.9-Inch Sapphire Blue Netbook - 2.5 Hour Battery LifeAcer1.481.481.061.00121Asus Eee PC 4G Surf (7" Screen, 800 MHz Intel Celeron Processor, 512 MB RAM, 4 GB Hard Drive, Linux Preloaded) GalaxyBlackAsus1.481.471.061.00183MSI Wind U100-279US 10-Inch Netbook (1.6 GHz Intel Atom Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 CellBattery) WhiteMSI COMPUTER1.451.501.061.0053Lenovo Ideapad S10 10.2-Inch Netbook (1.6 GHz Intel Atom N270 Processor, 1 GB RAM, 160 GB Hard Drive, XP Home) WhiteLenovo1.451.491.071.0354Acer Aspire AS1410-8414 11.6-Inch Sapphire Blue Laptop - 6 Hour Battery LifeAcer1.421.481.071.0064ASUS Eee PC 901 8.9-Inch Netbook (1.6 GHz Intel Atom N270 Processor, 1 GB RAM, 12 GB Solid State Drive, XP Home, 6 CellBattery) Pearl WhiteAsus1.391.461.041.0161MSI Wind U100-432US 10-Inch Netbook (1.6 GHz Intel Atom Processor, 1 GB RAM, 160 GB Hard Drive, XP Home, 6 CellBattery) BlackMSI COMPUTER1.361.431.071.01120ASUS Eee PC 1000HA 10.1-Inch Pearl White Netbook - 7 Hour Battery LifeAsus1.221.301.021.0047ASUS Eee PC Seashell 1005HA-PU17-BU 10.1-Inch Blue Netbook - 10.5 Hours of Battery Life (Windows 7 Starter)Asus1.081.261.091.0333ASUS Eee PC Seashell 1005HA-PU17-BK 10.1-Inch Black Netbook - 10.5 Hours of Battery Life (Windows 7 Starter)Asus1.061.281.061.0438

As of December 20, 2009 the Netbooks category contains metrics for 98 products based on the analysis of 16402 customer reviews

GlossaryCSI (Customer Satisfaction Index)

- The Customer Satisfaction Index is an aggregate measurement of the delta between acustomer's expectation of a product and their actual experience with it.

PFS (Product Functionality Score)

- The Product Functionality Score measures the gap between customer expectations of a productand their actual experience with it.

PRS (Product Reliability Score)

- The Product Reliability Score measures the gap between the customer's expectations of a product'sperformance over its life-cycle and their actual experience with that product. A low reliability score points a Product Manager to potentialproblems in either the manufacturing or packaging processes that can be addressed before the erosion of their brand value begins.

PSS (Product Support Score)

- The Product Support Score measures the delta between the customer's expectations of a product's