Webcams that earned high reputation from their users, but have Support issues

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870

Uploaded:

12/24/2009

Category:

Research>Internet & Technology

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Attribution Non-commercial

This time I played out a different scenario. You can catch up on methodology and approach of this research at http://prm.amplifiedan....
... (More) This time I played out a different scenario. You can catch up on methodology and approach of this research at http://prm.amplifiedan....
It is quite common that customers of the products with high reputation for reliability, do not have much to say about support. It is understandable as they have no reason to experience Support Organizations. So I applied an unusual combination of filters to expose very popular and reliable products with negative customer experiences of Support.
This report helps to focus and to research root causes of problem by quickly exposing negative sentiment reviews about support.
I have used the following filters:
Product Reviews>50
CSI>1
PFS>1
PRS>1
PSS>1 (Less)