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Tips for Creating Process Maps
Questions or Comments?mailto:rwdamelio@gmail.com?subject=Mapping Tips1
Before You Begin the Mapping Work SessionTip Elaboration
Select the right people to get in theroom (the naturalwork group)
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Knowledgeable of (performers within) the process
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Interested in improving the process
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Available and will stay in the room for the duration
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Customers of the process
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Suppliers to the process
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Outsiders (a designated role that is not familiar with the processand sometimes, unfamiliar with the culture-someone from outsidethe group, division, program, or company)
Provide a clear andcompelling goal for creating the mapIdeally this should be related to the ongoing performance of the work,and be stated in quantitative terms such as,“Achieve a lead time of 2 days,” or “Reduce waste by 50% within 2months,” etc.Provide just in timelearningExplain and show the type of maps and analysis that they will be doingin light of the goal (see above); consider using a simulation if you aresure it is relevantProvide handoutsshowing namingconventions andexample action verbsInclude relevant symbols; provide completed example maps; provideexamples of well-named vs. ambiguous work activities, and well-namedwork productsAlways walk the processPreferably from the outside-in (from customer who receives the work product, backwards to the initiating event or trigger)Establish ground rulesup-front and postthem on a flipchart.
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Map creation method and conventions (on a separate handout andflipchart)
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No “in and out”
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Think rough draft, “first get it down, then get it good”
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Encourage communication
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Discourage finger-pointing (“no fault” rule applies)
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Go for quantity of information (breadth vs. depth)
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Keep a bin list (a list of outstanding or unresolved issues)
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“What goes on in Vegas, stays in Vegas”
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Think “flow,” not “Joe”
Use a room largeenough so that peoplecan easily movearoundDependent on work group size; minimum 6 feet (vertically) usable wallspaceKeep a kit of supplieshandy; include plentyof “wall” paper towrite on.Sharpies, erasers, post in note pads of various sizes and colors. Rolls of mapping paper, masking tape (make sure the tape will work on thesurface
i.e. adhere, but not remove the paint)
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