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E-business Design
 
Focus of the product
Service excellence
Operational excellence
 
Choose a focus
A successful firm chooses one of thefollowing focused excellence:
1.Service excellence: delivering what customerswant with hassle-free service and superiorvalue
2.
3.Operational excellence: delivering high qualityproducts quickly, error free, and for areasonable price
4.
5.Continuous – innovation excellence: deliveringproducts and services that push
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