NEW PRODUCT DEVELOPMENT
• A FIRM CAN OBTAIN NEW PRODUCTS IN TWO WAYS a) by acquisition & b) by new product development. • Booz, Allen & Hamilton - six categories of new products: • 1. New-to-the wo...
Six Sigma Reference Tool
Definition:
Tests the probability of sample median being equal to hypothesized value.
rev. 2.0b Author: R. Chapin
Tool to use:
What does it do?
ANOVA tests to see if the...
QUALITY FUNCTION DEPLOYMENT
QFD’s Evolution in Japan and the West
by Jui-Chin Jiang, Ming-Li Shiu and Mao-Hsiung Tu
E
ven though the initial theory of quality originated in the United States, ea...
Background: Adopting a formal and reliable method for linking patient requirements with the relevant performance measures of a care process is a top priority for high quality clinical care.
Object...
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DFSS Tools, Part 1
W
hat are the main tools used in DFSS? That’s a huge question and impossible to answer. DFSS places strong emphasis on customer analys...
SERVICE QUALITY
Does Six Sigma Work in Service Industries?
by Fred Patton
“A
ll companies are service companies; some also manufacture products.” I heard Peter Drucker make this comment several ...
FUNDAMENTALS OF STATISTICS OVERVIEW
ACCURACY, PRECISION AND VARIATION 3 COMMON vs. SPECIAL CAUSES 3 SAMPLE FREQUENCY DISTRIBUTION 3 HISTOGRAM & THE NORMAL CURVE 3 POPULATION vs. SAMPLE
1
FUNDAME...
Operations Management
Group 4
Mrs. Hala El Shash Mrs. Mona Omar Mr. Bassam Hafiz Mr. Mohamed Salah Mr. Said El Dalil Mr. Yousif Mohamed
Under supervision of:
Dr. Bassam Al Ahmedy
Quality in Anc...
QUALITY FUNCTION DEPLOYMENT
Dr. Yoji Akao, one of the founders of QFD
"Time was when a man could order a pair of shoes directly from the cobbler. By measuring the foot himself and personally hand...
2008-10-18
Quality Function Deployment
Quality function deployment (QFD) is a structured methodology and mathematical tool used to identify and quantify customers' requirements and translate them ...
A major problem with the traditional product development process is that customers and engineers speak different languages. Especially in products like aircraft manufacturing, which require combina...
(FMEA Example with Notations )
FMEA Failure Modes & Effects Analysis for Process or Product
Occurences
Responsible Person
Occurences
Severity
Severity
Detection
Process Step/ Input •Inputs fr...
Product & Service Design
Why Should Operations Care About Product or Service Design?
What is a Product ?
Need-satisfying offering of an organization
Example P&G does not sell laundry detergent ...
Requirements Analysis Concepts & Principles
NCST
1
Requirements Analysis and Specification
3 Many
projects fail:
– because they start implementing the system: – without determining whether th...
Understanding Six Sigma
Understanding Six Sigma Manual
6σ
History of Six Sigma
Understanding Six Sigma
The U.S Defense system developed a system known as SQC to manage the complex weapon syst...
We would like to thank all the companies and their staff who have contributed to this workgroup: AUDI AG, Ingolstadt BMW AG, Munich Robert Bosch GmbH, Stuttgart Continental AG, Hannover DGQ (Deutsc...