Documents tagged with šcrm

27 p.
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Social Media Aggregation 101

Covers the basics in social media aggregation: current state, tools, techniques and a look to where its headed
  • Keith Gerr published this 11 / 03 / 2009
  • 189 reads
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9 p.
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Real-Time Conversations Gain in Influence, Hasten Social CRM by Brian Solis

Social Media has evolved beyond a series of platforms that enable content publishing, sharing, and discovery into a genuine, peer-to-peer looking glass into the real world conversations that affect...
  • briansolis published this 08 / 28 / 2009
  • 420 reads
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16 p.
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Social CRM Solution - The integration of social media & traditional CRM

Social CRM (SCRM), sometimes known as CRM 2.0, goes beyond traditional CRM to incorporate social media into the capture of customer relationship information. A SCRM tool set is intended to help ...
  • intellicoredesign published this 05 / 27 / 2009
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12 p.
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The Conversation Index by Brian Solis

As public relations, communications, and new media marketing professionals, it's our job to identify the communities where our customers, peers, and also influencers communicate with each other in ...
  • briansolis published this 05 / 13 / 2009
  • 452 reads
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12 p.
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Is Social Media Marketing Recession Proof by Brian Solis

Fueled by a combination of popularity, curiosity, necessity, strategy, and trendiness, marketers are embracing a new recipe that injects a proactive, social approach to outbound communications and ...
  • briansolis published this 05 / 13 / 2009
  • 786 reads
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5 p.
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A New Alternative to Twitter Search: Identifying Tweets, Trends and People Related to Your Keywords

Twazzup, a new search for Twitter, debuted recently and it just may replace you're activity on search.twitter.com for the time being
  • briansolis published this 05 / 13 / 2009
  • 429 reads
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