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Documents tagged with agents

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The Cantyre Telegraph Line

Opened on Friday, September 4, 1865, in the presence of The Duke of Argyll, The Provost of Campbeltown and the company's chairman, the company also bringing its previously private circuits, to Barr...
  • Word_16x16 4 pages
  • Kintyre On Record published this 11/23/2009
  • 83 reads
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Fall Creek Falls Visitor Guide 2010

Fall Creek Falls State Park, Tennessee: waterfalls, maps, events, trails, hiking, biking, riding, equestrian, fishing, camping, lodging, dining and more!
  • Pdf_16x16 56 pages
  • janethopson7666 published this 11/23/2009
  • 119 reads
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Sports Agents - Changing the Compensation Method

This document provides information, opinions, and legal background on sports agents and their industry. Sports agents almost always compensated on a commission-basis. Commission-based compensation ...
  • Pdf_16x16 19 pages
  • rjmartino published this 11/22/2009
  • 57 reads
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Healthy Futures Blog

  • Word_16x16 1 page
  • c21northland published this 11/18/2009
  • 11 reads
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'Sai Sagar' Farm House Plots for sale in Visakhapatnam near Bhogapuram with please sea view

Fully Developed Farm House Plots for sale in Visakhapatnam @ \'Sai Sagar\' a newly launched prestigious Farm House Sites project from Tripurana Townships, Vizag Layout Features : Fully Deve...
  • Txt2_16x16 1 page
  • hindistan published this 10/17/2009
  • 100 reads
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Who is Badi Villar Cardenas ?

Recently Badi Villar has started uploading a lot of Baha'i dirt on scribd so this is for the readers to understand him. Source : http://badivillarcardenas.blogspot.com/
  • Txt2_16x16 2 pages
  • NaserEmtesali published this 10/13/2009
  • 157 reads
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Whats Happening at Home: Work At-Home Agents Survey

Participants shared their practices and plans regarding work at home agents. Topics include: drivers, challenges, logistics, piloting, and management processes.
  • Pdf_16x16 10 pages
  • lwimberly published this 10/07/2009
  • 45 reads
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Work At-Home Agent Workforce Survey

Survey participants shared input on their at-home agent workforce as well as some of the processes and challenges they have experienced. Data is provided on demographics, retention, challenges to ...
  • Powerpoint_16x16 14 pages
  • lwimberly published this 10/07/2009
  • 65 reads
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Retention Practices in Hiring Processes Survey

Survey respondents shared information regarding challenges, continuity of processes, efficiencies and effectiveness of processes, assessment use, time to hire, and retention goals.
  • Pdf_16x16 12 pages
  • lwimberly published this 10/07/2009
  • 47 reads
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Impact of Performance on Attrition Survey

This survey sought to explore the link between performance and attrition in the call center. Data points address: attrition by tenure, continuity across agent stages, new hire training, attrition b...
  • Pdf_16x16 11 pages
  • lwimberly published this 10/07/2009
  • 74 reads
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The Impact of Attrition on the Call Center

Survey respondents shared data on their goals, success towards goals, obstacles to goals, impact of attrition on goals, attrition across the lifecycle, root causes of attrition, methods of reducing...
  • Pdf_16x16 11 pages
  • lwimberly published this 10/07/2009
  • 145 reads
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Attrition Stages - Across the Agent Lifecycle

Participants in this survey shared attrition data at different agent stages, hard and soft costs, impact of attrition in the call center at each stage, frequency of training, and use of hiring info...
  • Pdf_16x16 9 pages
  • lwimberly published this 10/07/2009
  • 51 reads
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Attrition and Fit in the Call Center

Participants in this survey responded to questions related to agent-reported reasons for attrition in the call center, approach to job fit, use of assessments, ownership of the attrition problem, a...
  • Pdf_16x16 11 pages
  • lwimberly published this 10/07/2009
  • 111 reads
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Coachpalooza Summary Report: Call Center Coaching Benchmark

To better understand the call center agent coaching environment, Knowlagent conducted Coachpalooza, a focus group series. This summary report includes all 20 distinct key findings as well as all su...
  • Pdf_16x16 58 pages
  • lwimberly published this 10/07/2009
  • 62 reads
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0-90 Day Call Center Attrition Benchmarks

This survey focused on early attrition and includes data points on "selling" the candidate, previewing the job, communicating critical factors, further breakdown of early attrition stages, and prof...
  • Pdf_16x16 9 pages
  • lwimberly published this 10/07/2009
  • 92 reads
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Hidden Costs of Attrition in the Call Center

Knowlagent conducted research to uncover the "hidden" costs that help make up the true cost of call center attrition. This paper explores these hidden costs and how to minimize the effect of attrit...
  • Pdf_16x16 14 pages
  • lwimberly published this 10/07/2009
  • 185 reads
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Executive Insight: Multi-Sourcing in the Call Center

To discover if it is possible to achieve the seemingly opposed goals of lower costs and consistent, quality service while multi-sourcing with outsourced, in-house and work at home agents in the cal...
  • Pdf_16x16 6 pages
  • lwimberly published this 10/07/2009
  • 76 reads
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What is SaaS? An On-Demand Primer

If you are new to on-demand or SaaS software, this primer is intended to help you understand what SaaS is, how it differs from traditional software and the benefits of this delivery model.
  • Pdf_16x16 2 pages
  • lwimberly published this 10/07/2009
  • 103 reads
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Why Aren't They Coaching in the Call Center

This paper discusses the primary inhibitors to successful call center coaching as discovered by Knowlagent during a series of supervisor focus groups. This paper also provides a set of recommended ...
  • Pdf_16x16 21 pages
  • lwimberly published this 10/07/2009
  • 120 reads
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Lifecycle Practice for Call Center Attrition

It is becoming clearer to leading organizations that the impact of call center attrition is usually underestimated, but it is absolutely necessary to control. This paper prescribes a lifecycle appr...
  • Pdf_16x16 14 pages
  • lwimberly published this 10/07/2009
  • 148 reads
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