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Documents tagged with Retention

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Great Workplaces

All of us come across good and bad workplaces in our professional lives. I have tried to capture the attributes that are hallmarks of a great workplace. In this endeavor, I have been helped by my ...
  • Pdf_16x16 14 pages
  • Rajeshkmr7 published this 11/18/2009
  • 83 reads
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STATE DEPT - Acquisition and Retention of US Citizenship and Nationality

citizenship
  • Pdf_16x16 15 pages
  • nolu chan published this 11/07/2009
  • 212 reads
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Retention Practices in Hiring Processes Survey

Survey respondents shared information regarding challenges, continuity of processes, efficiencies and effectiveness of processes, assessment use, time to hire, and retention goals.
  • Pdf_16x16 12 pages
  • lwimberly published this 10/07/2009
  • 45 reads
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Impact of Performance on Attrition Survey

This survey sought to explore the link between performance and attrition in the call center. Data points address: attrition by tenure, continuity across agent stages, new hire training, attrition b...
  • Pdf_16x16 11 pages
  • lwimberly published this 10/07/2009
  • 69 reads
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The Impact of Attrition on the Call Center

Survey respondents shared data on their goals, success towards goals, obstacles to goals, impact of attrition on goals, attrition across the lifecycle, root causes of attrition, methods of reducing...
  • Pdf_16x16 11 pages
  • lwimberly published this 10/07/2009
  • 133 reads
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Attrition Stages - Across the Agent Lifecycle

Participants in this survey shared attrition data at different agent stages, hard and soft costs, impact of attrition in the call center at each stage, frequency of training, and use of hiring info...
  • Pdf_16x16 9 pages
  • lwimberly published this 10/07/2009
  • 45 reads
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Attrition and Fit in the Call Center

Participants in this survey responded to questions related to agent-reported reasons for attrition in the call center, approach to job fit, use of assessments, ownership of the attrition problem, a...
  • Pdf_16x16 11 pages
  • lwimberly published this 10/07/2009
  • 101 reads
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0-90 Day Call Center Attrition Benchmarks

This survey focused on early attrition and includes data points on "selling" the candidate, previewing the job, communicating critical factors, further breakdown of early attrition stages, and prof...
  • Pdf_16x16 9 pages
  • lwimberly published this 10/07/2009
  • 83 reads
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Lifecycle Practice for Call Center Attrition

It is becoming clearer to leading organizations that the impact of call center attrition is usually underestimated, but it is absolutely necessary to control. This paper prescribes a lifecycle appr...
  • Pdf_16x16 14 pages
  • lwimberly published this 10/07/2009
  • 137 reads
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Work-Life Policies

Work-Life Policies assembles a diverse group of commentators -- sociologists, psychologists, lawyers, and management scholars -- to examine the latest research on the effects of workplace policies...
  • Pdf_16x16 376 pages
  • $10.00
  • uipress published this 09/25/2009
  • 516 reads
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Marketing Professionals Have the TOUGHEST Jobs! C.A. Walker Market Research

C.A. Walker Capabilities Call for a full service market research quote. 626.584.8180 x128 info@cawalker.com www.cawalker.com
  • Powerpoint_16x16 11 pages
  • cawalkerresearch published this 08/28/2009
  • 1,513 reads
  • 4 comments
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CRM Dead or Dying

CRM is dead. I didn't kill it, but the time has come to close call centers, reallocate resources and do something else. What? Read on. (Available as a webinar on www.contactcenter.ning.com) Fol...
  • Powerpoint_16x16 42 pages
  • paulroemer published this 08/25/2009
  • 279 reads
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3RNet Workforce Recruitention Hawaii

Hawaii FLEX conference October 2008 presentation on workforce issues and recruitention of physicians and other medical professionals.
  • Powerpoint_16x16 67 pages
  • taskinner published this 08/20/2009
  • 124 reads
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What Unites Speech and Privacy Regulatory Advocates [PFF - Thierer & Szoka]

This article focuses on the common themes that unite efforts to regulate both speech and privacy. Adam Thierer and Berin Szoka of The Progress & Freedom Foundation (www.pff.org) argue that elitism...
  • Pdf_16x16 14 pages
  • Adam Thierer published this 08/11/2009
  • 343 reads
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Strengthen Your Business In A Recession

No matter what the economy looks like you need to strengthen your business for success. This is the e-book for you and will help you do just that. During a recession, your business is constantly un...
  • Pdf_16x16 46 pages
  • $2.95
  • BusinessSolution published this 08/08/2009
  • 1,902 reads
  • 0 comments
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Urja & Digital Marketing: Interview in Khaleej Times-July 24

Interview with Vijay Sankaran, Digital Strategy Director, and one of the speakers at Web 2.0 Conference, Mumbai, by Shivani Mohan: On Urja, web 2.0, marketing in a recession,etc.Appeared in Khalee...
  • Pdf_16x16 1 page
  • URJA Communications published this 08/01/2009
  • 165 reads
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Revise Your Performance Appraisal Systems - Now!

Revise Your Performance Appraisal Systems – now! The Impact of the Economic Slowdown on Performance Management Systems Since September 2008 the economic downturn has caused some changes whi...
  • Pdf_16x16 3 pages
  • Gunther Wolf published this 06/21/2009
  • 502 reads
  • 2 comments
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HRD Equality, Gender and Diversity IV

  • Word_16x16 30 pages
  • vanstonew published this 06/18/2009
  • 731 reads
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Dtlls Research Project

Moving on, Moving out: a study of progression from E3 to L1 in a further education context in light of The Learner Study. A research task based on a task requirement for the Diploma in Teaching in ...
  • Pdf_16x16 18 pages
  • pjgallantry published this 06/11/2009
  • 507 reads
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Renew Spring 09 Web version

News and updates on regeneration in London and specifically the London Thames Gateway area.
  • Pdf_16x16 15 pages
  • Leonpanitzke published this 06/10/2009
  • 360 reads
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