Documents tagged with business improvement

63 p.
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Best Practice Guide for Customer Service Managers - Sample

The Best Practice Guide for Customer Service Managers will help you as a Manager or Team Leader to involve your team in decision making, planning and improving. Moving beyond traditional management...
  • trevarden published this 07 / 16 / 2009
  • 1,901 reads
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53 p.
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Best Practice Guide for Customer Service Professionals - Sample

The Best Practice Guide for Customer Service Professionals covers the knowledge, understanding and skills needed to become a customer service professional. It provides a stimulating blend of inform...
  • trevarden published this 07 / 16 / 2009
  • 2,501 reads
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2 p.
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SASM to Scribd Jul 09 09

An expert's opinion for creating the perfect environment to attract and retain customers for your business and insuring your results continue to grow
  • info2524 published this 07 / 09 / 2009
  • 112 reads
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28 p.
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Achieving Customer Focus

Slide show. A guide to how an organisation can achieve customer focus and thereby acquire a reputation for world class service excellence. Components of world class service excellence are identifi...
  • trevarden published this 05 / 23 / 2009
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5 p.
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Benchmarking Follies

While Benchmark consulting can be a valuable service to employ during all economic cycles, one should beware of three potential follies of undertaking benchmarking. This short treatise is meant to...
  • Boston AL published this 05 / 22 / 2009
  • 229 reads
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1 p.
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Pivotal Resources-Managing Meltdown

Managing Through the Meltdown – Pivotal Resources Can Help With financial turmoil continuing, the challenge of deciding how best to » respond is pressing on nearly every business. While taking ra...
  • Karlo Tanjuakio published this 02 / 11 / 2009
  • 97 reads
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