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Documents tagged with crisis response
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Sex and Age Matter: Improving Humanitarian Response in Emergencies
Humanitarian aid is largely guided by anecdotes rather than evidence. Currently, the humanitarian system shows significant weaknesses in data collection, analysis and response in all stages of a cr...
The Politics of Global Disaster Response
Natural disasters have long been seen as an opportunity for political outreach and diplomatic reconciliation. For the European Union after the Lisbon Treaty, that raises questions about what kind o...
A Day in the Life of a School Shooting
In 2001, a reporter followed our leadership team around for 2 days as we attempted to triage the Santana High School campus after a school shooting, witnessed by over a thousand students, which lef...
ISCRAM2010Proceedings_wit hAbstractsandLinkstoFullP apers
Proceedings of the ISCRAM2010 Conference in Seattle, May 2010. This document contains abstracts and links to the full papers that can be downloaded freely.
Crisis Management Communications Roles and Responsibilities: Spokesperson
This article is about the duties of the communications spokesperson, the person who will tell your organization's story to its stakeholders. Although usually your audience is not the reporters - it...
Crisis Management Communications Roles and Responsibilities: Writer
This article is about writing crisis response communications, and provides sample boilerplate for the crisis response initial statement.
When it comes to crisis communications plans, two element...
Crisis Management Communications Roles and Responsibilities: Analyst
This article is about the duties of the communications analyst, the person who ensures the response is effective.
The analyst gathers and interprets data about the crisis from several sources t...
Crisis Response Communications Roles and Responsibilities: Team Leader
This article discusses the role and responsibilities of the crisis communications team leader.
The first step in communicating about an event that places your organization's reputation at risk i...
Media Monitoring: Looking Outside Your Organization
Media monitoring provides the communicator with an external view and information regarding how effective the organization's messages are, how widespread the coverage of the crisis is and advance wa...
The Three Components of Crisis Response
Regardless of its size or purpose no organization is immune from a crisis that can damage or destroy its reputation.
An image is fabricated; a reputation is earned.
The Initial Statement - Your First Impression
The initial statement not only contains information about the situation, it also establishes your organization as a source of accurate, confirmed information.
When the Balloon Goes Up
When the Balloon Goes Up: The Communicator’s Guide to Crisis Response is both a reference book and a text book. Yes, it does contain some theory about crisis management but most of the pages are de...
