Documents tagged with inbound call centers

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Will Internet Savvy Web 2.0'Ers Lead to the Demise of the Traditional Call Center Model

I believe self-service is here to stay, and I think it works amazingly well for simple customer services issues. In these challenging economic times, the technologies discussed will also help busin...
  • timpeters published this 05 / 12 / 2009
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How to Increase Your Business Profits by Using Call Centers

If you are looking for a way to increase your profits by taking your business to another level, you can do so easily by outsourcing some of your work to call centers. Outsourcing today makes more ...
  • timpeters published this 05 / 12 / 2009
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Web 3.0 - The Way of the Future for Online Customer Engagement

Web 3.0, the third generation of the Web built upon tools like the 3DXplorer platform, enables corporations to finally bridge this gap, leveraging immersive 3D to directly engage prospects and cust...
  • timpeters published this 05 / 12 / 2009
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