7 September 2007 Paul H. Keckley PhD Executive Director Deloitte Center for Health Solutions 555 12th Street NW, Suite 500 Washington DC 20004-1207 Dear Dr. Keckley, It was a plea...

ACKNOWLEDGMENTS Many readers have graciously provided invaluable advice and feedback. I thank my wife, Inna, for her inspiration and, as wives provide so well, her ample critique. As Plato wrote...