Documents tagged with service management

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IBM Banking: Bank of Russia Saves with IBM System z Scalability

http://www.ibm.com/services/us/gbs/bu... The Bank of Russia simplified and consolidated its entire infrastructure...
  • IBMBanking published this 11 / 17 / 2009
  • 60 reads
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1 p.
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vLab_OnePager_enge

Nexio Technologies adds a series of services that strengthen its leadership position in the field of IT virtualization. While Nexio has been supporting virtualized environments for its international...
  • Nexio Technologies published this 09 / 09 / 2009
  • 68 reads
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4 p.
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iService the compleate Service Management Kit

4CS iService is a comprehensive service management system that provides service managers with the tools to improve labor sales, control expenses and streamline paperwork. iService is cost effective...
  • 4cs published this 08 / 10 / 2009
  • 147 reads
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1 p.
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4C Solutions Service Life Cycle Management solutions

4CS is the leader in the Service Lifecycle Management solutions, including warranty software, warranty chain management, supplier warranty recovery, technical support, service parts management, and...
  • 4cs published this 08 / 10 / 2009
  • 98 reads
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44 p.
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Comarch Technology Review magazine (Telecom Edition)

www.comarch.eu n0 1/2009 (09) Comarch Telecommunications Business Unit Comarch Technology Review is a publication created by Comarch experts and specialists. It aims at assisting our customers an...
  • Comarch_telecom published this 08 / 04 / 2009
  • 538 reads
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37 p.
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A Scenario-Based Technique for Developing SOA Technical Governance

http://www.sei.cmu.edu/publications/ Organizations can make the available SOA governance frameworks more effective in their organizations using the scenario-based tailoring technique introduced ...
  • SEI Publications published this 06 / 22 / 2009
  • 452 reads
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15 p.
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Axios Systems: ITIL V2 to V3 - Is It Worth It?

The purpose of this White Paper is not to impart knowledge of what is included in the ITIL V3 lifecycle; this can be found in many other White Papers and websites. Instead, this White Paper is ...
  • AxiosSystems published this 05 / 22 / 2009
  • 358 reads
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3 p.
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Axios Systems: Canadian Tire ITIL Help Desk Case Study

A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to i...
  • AxiosSystems published this 05 / 18 / 2009
  • 336 reads
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3 p.
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Axios Systems: Arab Bank ITIL ITSM Case Study

Based in the Jordanian capital, Amman, Arab Bank has the biggest branch network in the Middle East and is the largest banking group by equity in the Arab world. In 2005 the group reported net profi...
  • AxiosSystems published this 05 / 15 / 2009
  • 467 reads
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3 p.
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Axios Systems: Allied Bakeries ITSM Help Desk Case Study

Allied Bakeries - one of the country’s top EDI (Electronic Data Interchange) users - delivers to 16,000 stores, sometimes twice a day. Computers are not only increasingly at the heart of Allied Bak...
  • AxiosSystems published this 05 / 15 / 2009
  • 251 reads
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84 p.
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ITIL V3 - Quick Reference Jul 2008

ITIL V3 - Quick Reference Jul 2008
  • roquettesilva published this 05 / 13 / 2009
  • 1,833 reads
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252 p.
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ITIL - IBM press implementing itil Configuration management jan 2008

ITIL - IBM press implementing itil Configuration management jan 2008
  • roquettesilva published this 05 / 13 / 2009
  • 669 reads
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18 p.
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ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-102

ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-102 Q&A
  • roquettesilva published this 05 / 13 / 2009
  • 753 reads
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32 p.
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ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-101

ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-101 Q&A
  • roquettesilva published this 05 / 13 / 2009
  • 2,243 reads
  • 5 comments
93 p.
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ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-100

ITIL V3 - ITIL Foundation Certificate in IT Service Management-EX0-100
  • roquettesilva published this 05 / 13 / 2009
  • 2,166 reads
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27 p.
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ITIL V2 - Glossary

ITIL V2 - Glossary
  • roquettesilva published this 05 / 13 / 2009
  • 251 reads
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5 p.
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ITIL V2 - Foundation Essentials

ITIL V2 - Foundation Essentials
  • roquettesilva published this 05 / 13 / 2009
  • 276 reads
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8 p.
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ITIL V2 - Acronyms

ITIL V2 - Acronyms
  • roquettesilva published this 05 / 13 / 2009
  • 244 reads
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36 p.
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ITIL - IT Service Management-Vs2.1b

ITIL - IT Service Management-Vs2.1b
  • roquettesilva published this 05 / 13 / 2009
  • 617 reads
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32 p.
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ITIL - IT Service Management Foundation - Sample Exam - En

ITIL - IT Service Management Foundation - Sample Exam - En
  • roquettesilva published this 05 / 13 / 2009
  • 796 reads
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