Documents tagged with slas

8 p.
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Organizational Performance Management Best Practices and Analysis

Watch video presentation and get a FREE performance management kit at http://www.lifecycle-performance-pros... This presentation discusses Lifecycle Performance Management Best Practices. ...
  • victorholman published this 10 / 18 / 2009
  • 268 reads
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9 p.
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Gaining Employee Acceptance and Getting Them Into a High Performance Mindset

Watch video presentation and get a FREE performance management kit at http://www.lifecycle-performance-pros... This presentation discusses gaining employee acceptance and getting employees ...
  • victorholman published this 10 / 18 / 2009
  • 99 reads
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19 p.
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Service Level Management, SLA Identification and Implementation

Get a FREE performance management kit and access to all of Victor's full videos at: www.lifecycle-performance-pros.com This presentation discusses the elements of a Service Level Agreement. I...
  • victorholman published this 10 / 18 / 2009
  • 208 reads
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21 p.
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Developing and Implementing Scorecards and Dashboards

Get a free performance management kit at http://www.lifecycle-performance-pros... Watch the video presentation at http://www.lifecycle-performance-pros... Find out how to transform your org...
  • victorholman published this 10 / 18 / 2009
  • 175 reads
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32 p.
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Choosing the Right Business Intelligence Tools for Your Data and Architectural Needs

Watch video presentation and get a FREE performance management kit at http://www.lifecycle-performance-pros... This presentation takes you through the steps of understanding your business i...
  • victorholman published this 10 / 18 / 2009
  • 168 reads
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2 p.
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Outsourcing helps a leading utilities company deliver superior customer service

Sourced from the Case Study section of http://www.wns.com/ClientSuccesses/ta...
  • WNSGlobalServices published this 10 / 14 / 2009
  • 135 reads
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14 p.
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Datalink Efficiency Tips Wpaper

Economic pressures place a great emphasis on IT organizations to make wise infrastructure decisions that ensure the best ongoing use of resources. Striking the correct balance often comes down to ...
  • cobrien1 published this 08 / 19 / 2009
  • 77 reads
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41 p.
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Service Level Agreements in Service-Oriented Architecture Environments

This report surveys the state of practice in service level agreement specification and offers guidelines on how to assure that services are provided with high availability, security, performance, a...
  • SEI Publications published this 02 / 27 / 2009
  • 1,382 reads
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