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3 ways to implement analytics for improving customer experience in a contact center
By Hemant Todi
Companies look for ways...
The way in which data warehouse developments and solutions are viewed is changing. The emphasis is less on the technological problems, many of which have been solved, and more on the day-to-day iss...
All projects need documentation and many companies provide templates as part of a methodology. This document describes the templates, tools and source documents used by Data Management & Warehousin...
An organisation that is embarking on a data warehousing project is undertaking a long-term development and maintenance programme of a computer system. This system will be critical to the organisati...
Every business believes that their data is unique. However the storage and management of that data uses similar methods and technologies across all organisations. As a result the same issues of con...
This is the first of a series of papers published by Data Management & Warehousing to look at the implementation of Enterprise Data Warehouse solutions in large organisations using a
design patte...
This paper describes in detail the process for creating an enterprise data warehouse physical data model that is less susceptible to change. Change is one of the largest on-going costs in a data wa...
This paper describes in detail the process for creating an enterprise data warehouse physical data model that is less susceptible to change. Change is one of the largest on-going costs in a data wa...
Addresses the top 100 consultancy and education forum questions, with tips and success factors on TOGAF design, planning, implementation, and governance of enterprise IT architecture.
There has ...