2
|
p a g e
Trends
in
IT
Performance
Management
©
Copyright
2008
by
ITpreneurs
Nederland
B.
V.
All
rights
reserved
TABLE
OF
CONTENTS
Preface
......................................................................................................................................................................................
3
Executive
Summary
...................................................................................................................................................................
4
The
relevance
of
IT
performance
management
is
increasing
................................................................................................
4
But
the
implementation
is
still
difficult
.................................................................................................................................
4
Acknowledgements
...................................................................................................................................................................
5
Who
Participated
In
The
Survey?
..............................................................................................................................................
5
Information
Technology
Is
A
Black
Box
To
A
Majority
Of
Executives
........................................................................................
6
Positive
View
On
IT
Performance
Management
But
Mixed
Feelings
On
Implementation
........................................................
6
Cost
Control,
Compliance,
and
Value
Delivery
Are
The
Main
Drivers
For
Managing
IT
Performance
.......................................
7
How
to
Define
IT
Performance
Management
............................................................................................................................
8
Establishing
Progress
Toward
Achieving
Goals
IS
The
Primary
Objective
For
Managing
IT
Performance
.................................
8
Knowing
What
To
Measure
Is
The
Biggest
Obstacle
To
EffectIve
IT
Performance
Management
..............................................
9
Having
a
Formalized
Process
framework
is
the
biggest
Success
Factor
for
effective
IT
performance
management
..............
10
Organizations
predominantly
use
ITIL
.................................................................................................................................
11
Having
the
proper
resources
in
place
..................................................................................................................................
11
What
Determines
Maturity?
...................................................................................................................................................
12
Company
size
.......................................................................................................................................................................
12
Industry
...............................................................................................................................................................................
13
Corporate
culture
................................................................................................................................................................
13
Maturity
Self
‐
Assessment
........................................................................................................................................................
13
IT
managers
and
consultants
are
in
agreement
..................................................................................................................
13
IT
security
has
the
highest
level
of
maturity
of
all
IT
areas,
according
to
IT
managers
.......................................................
13
The
need
to
measure
IT
strategy
.........................................................................................................................................
14
Looking
For
evidence
to
validate
the
self
assessment
.............................................................................................................
15
Most
organizations
are
in
the
process
of
implementing
IT
performance
management
.....................................................
15
Business
accountability
of
IT
initiatives
...............................................................................................................................
15
Separate
budget
for
IT
performance
management?
...........................................................................................................
16
Employees
dedicated
to
IT
performance
management
......................................................................................................
16
No
systematic
procedure
to
learn
from
the
past
................................................................................................................
16
Benchmarking
is
seen
as
important
but
not
done
consistently
...........................................................................................
17
Best
practice
frameworks
are
most
popular
source
for
metrics
.........................................................................................
18
Summary
findings
on
maturity
............................................................................................................................................
18
The
High
Cost
Of
Finding
Information
.....................................................................................................................................
19
Excel
is
still
the
main
tool
for
managing
IT
performance.....................................................................................................
19
IT
Managers
see
cost
as
the
main
shortcoming
of
IT
performance
management
tools
......................................................
19
Consultants
see
data
collection
and
presentation
as
the
main
shortcomings
of
IT
performance
management
tools
........
20
Toward
A
Holistic
Picture
........................................................................................................................................................
21
Conclusion
...............................................................................................................................................................................
22
Note
On
The
Authors
...............................................................................................................................................................
23
Note
on
the
research
...............................................................................................................................................................
23
Bibliography.............................................................................................................................................................................
24
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