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    A Retail Legend Shares Customer Service Secrets

    What do you learn after 27 years of running a famous store? Ask Roxanne Thurman, owner of Denver's Cry Baby Ranch.
    by Grant Davis Sep 01, 2016 3 minutes
    Roxanne Thurman, owner of Denver's Cry Baby ranch

    In the 1980s, Roxanne Thurman and her business partner were selling vintage Western wear at collectibles shows around the Rocky Mountain region. Then a chance to open a pop-up shop in downtown Denver turned into the retail store (named in honor of a memorable experience with one of her kids). In the 27 years since, she has dropped her business partner, weathered recessions, floods and the explosion of e-commerce -- and built a brand that’s become an iconic

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