The Industrial Evolution

Get ready to see these go-between jobs automated out of existence

I RECENTLY TOOK A TRIP from New York City to Los Angeles, which required me to interact 29 times with an “intermediary”—a professional go-between.

My first stop was a human bank teller, since I needed more cash than the ATM would dispense. At the airport, two women slapped a label onto my suitcase and placed it on a conveyer belt. Then I went

You're reading a preview, sign up to read more.

More from Inc.

Inc.3 min read
The Best Places To Work 2020 Honorees
Nearly 2,500 companies vied for the honor of being named to Inc.’s Best Workplaces list. But only this select group scored high enough—in terms of benefits, perks, and, most important, employee satisfaction—to meet the criteria. Congratulations. Abil
Inc.1 min read
You Can’t Be A Jerk And Work Here
Interviewing a job candidate recently, Jobot founder Heidi Golledge kept pushing him for references—though he was clearly qualified. The applicant soon realized why. “Are you trying to find out if I’m a jerk?” he asked. Her unapologetic reply: “Yes.”
Inc.5 min read
Selling Ain’t Telling
A former editor and founding CEO of the ad agency Droga5, Andrew Essex is currently the CEO of Plan A, a marketing services holding company, the author of The End of Advertising, and a recognized authority on branding and brand storytelling. In this