Bloomberg Businessweek

Customer Service

IPsoft Inc.’s Amelia is a virtual, text-based customer service agent that accurately resolves requests as much as 90 percent of the time, according to client SEB, a European financial-services firm. It’s close, IPsoft says, to becoming indistinguishable from humans.

The Benefit

Built by analyzing text chats from top customer service workers, Amelia can handle thousands of requests simultaneously, day or night, says IPsoft

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