Business Today

Rise Of The Robo Banker

How financial technology companies are transforming the banking sector.

Eva never sleeps. Since she joined HDFC Bank about a year ago, she has been a super performer, having dealt with six million customers so far answering their banking queries and helping them pay their bills. Eva (electronic virtual assistant), a chatbot which uses artificial intelligence (AI) and machine learning to process and understand language, was created by Senseforth, a financial technology (fintech) company with which HDFC Bank collaborates.

Eva, with a success rate of around 85 per cent, which has also recently been integrated with both Amazon's Alexa and Google's Assistant, is not alone. Her counterpart at ICICI Bank is iPal devised by a number of local companies and a global tech player working together which answers customer

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