Fortune

1 TRICIA GRIFFITH

CEO • PROGRESSIVE

POLICY SHIFT

SHE HAS RISEN FROM THE CLAIMS DEPARTMENT TO THE CORNER OFFICE, WHILE TURNING THIS 81-YEAR-OLD INSURER INTO A MODEL WORKPLACE FOR THE 21ST CENTURY—AND A GROWTH POWERHOUSE.

HOW PROGRESSIVE’S LEADER IS REWRITING THE RULES OF UNDERWRITING.

TRICIA GRIFFITH STEPS INTO the lecture hall, ready to motivate the troops. It’s a drizzly Friday in November at Progressive’s Cleveland headquarters as Griffith takes the stage, cheerfully waving to a crowd of 60 or so brand-new Progressive hires arranged in tiered seating. Griffith’s introductory “Hiiiiiii!” is greeted gleefully as the employees respond in chorus. The enthusiasm is palpable as Griffith regales them with an account of her rise to chief executive. While talking about an early stint as a manager trainee at a building materials company, the 54-year-old cracks a joke about her résumé: “I’m actually forklift-certified if anyone

You're reading a preview, sign up to read more.

Related Interests

More from Fortune

Fortune2 min read
The Fight Against Big Tobacco 2.0
A three-pronged attack of federal regulation, state legal action, and class action lawsuits is coming for the makers of e-cigs.
Fortune5 min readTech
Helping Gen Z Social Entrepreneurs Change the World
IT’S A COMMON BELIEF THAT IF YOU PUT GOOD into the world, the likelihood is, you’ll get it back. This holds true for individuals and corporations alike, and one company pioneering this trend is Target. One of the retailer’s meaningful corporate respo
Fortune8 min readPolitics
25 Most Powerful Women In D.c. Politics
From the Pink Wave to the women of the White House, the future of Washington power brokering is female. Fortune runs down the names to know in 2020 and beyond.