Bloomberg Businessweek

The ‘Don’t Ask’ Conversation

Concerned about the baby boomer brain drain, employers are starting to manage the exodus

When a service technician with more than 30 years of tenure at Ingersoll Rand Plc told his bosses he was considering retirement—his knees were no longer strong enough for him to climb rooftops—they created a new job for him and urged him to stay on. Now he works part time from home. Less experienced technicians send him photos of the equipment they need to repair and, using their headsets, confer about how to proceed.

“They’re getting trained, and our older technician, who knows our

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