Business Today

When Dumb Tech Plays Boss

Without adequate technology features, artificial intelligence cannot be depended upon to carry out work assessment, hiring or firing.

Software developer Ibrahim Diallo had a nightmarish experience last July. When he tried to walk into his office, nestled within a Los Angeles skyscraper, his security pass did not allow him in. A friendly guard did, but it was not the end of the story. Many doors on the inside denied him entry, and so did his computer. Critical files disappeared as his computer login failed; the system rebooted automatically and, finally, revoked his access.

What started as a slightly bizarre tech

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