Focus on people, not just profit
May 08, 2019
2 minutes
Michelle Baltazar
Whoever said some things cannot be measured has clearly never met an actuary. The Actuaries Institute has produced a report suggesting there is a way to avoid another royal commission into financial misconduct.
The premise is simple. The board of any financial services business, particularly a bank, needs to measure what is seemingly unmeasurable: how public goodwill towards the business improves or deteriorates over time.
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