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EMOTIONAL LABOR

f you’re caring and emotionally tuned in, you may adapt better to the evolving demands of the job market, a study finds. Researchers from the University of Maryland and National Taiwan University found that between 2006 and 2016, day-to-day tasks for US workers trended from “analytical and thinking”— increasingly handled by artificial intelligence—towards “interpersonal and empathetic”: Think a financial analyst who’s reassuring

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