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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

Written by Roger Connors and Tom Smith

Narrated by Lloyd James


How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

Written by Roger Connors and Tom Smith

Narrated by Lloyd James

ratings:
4/5 (3 ratings)
Length:
9 hours
Publisher:
Released:
Aug 25, 2009
ISBN:
9781400182657
Format:
Audiobook

Description

Roger Connors and Tom Smith literally wrote the book on accountability. Their bestseller The Oz Principle has sold more than 500,000 copies in several editions since 1994.



As they've worked with thousands of clients over two decades through their firm, Partners in Leadership, the authors have developed new strategies for holding people accountable while building morale. They offer powerful steps to establish a positive "Accountability Connection," rather than waiting to place blame after problems arise and people fail to deliver.



Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds.



This book can help people at every level-from senior executives to front-line workers-enjoy greater productivity, profitability, and job satisfaction.
Publisher:
Released:
Aug 25, 2009
ISBN:
9781400182657
Format:
Audiobook

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4.0
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  • (4/5)
    This book covers the principle of accountability. The author explains the need for settling expectations and following up with people to make sure expectations are met. The manager must explain the reason for completing tasks and get buy in from the workers. The book elaborates on this idea with examples from business. The principles in the book are valuable and logical. The ideas are repeated and explained to the point of boredom. I recommend this book to managers.