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Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results
Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results
Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results
Audiobook6 hours

Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results

Written by Jack Mitchell

Narrated by James Boles

Rating: 3.5 out of 5 stars

3.5/5

()

About this audiobook

"Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right." So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary:



-Be NICE to them (and hire nice people to begin with)



-TRUST them (they deserve it and will work even harder and smarter to continue to earn that trust)



-Instill PRIDE in them (they are more productive when they are proud of their work)



-INCLUDE them (since you can't do it alone)



-Generously RECOGNIZE them (and not only with money-but don't be chintzy, either)



Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates-whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need.
LanguageEnglish
PublisherTantor Audio
Release dateApr 14, 2008
ISBN9781400176595
Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results

Reviews for Hug Your People

Rating: 3.6666666666666665 out of 5 stars
3.5/5

3 ratings2 reviews

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  • Rating: 3 out of 5 stars
    3/5
    I like his philosophy of being nice to people. I wonder if it leads to being taken advantage of. Also maybe it works better with some people and better in sales. Regardless, i hope to try it with my people.
  • Rating: 3 out of 5 stars
    3/5
    A good read but not as good as his first book. His voice seemed lost in a business how-to but a fun look at a store I don't make enough money to even walk into.