Rating: 5 out of 5 stars
5/5
Audiobook25 minutes
Creating the Loyalty Mindset: Moments of Magic
Written by Shep Hyken
Narrated by Shep Hyken
Rating: 1 out of 5 stars
1/5
()
About this audiobook
This engaging audio will help you clearly understand the differences between customer service and loyalty, complete with ten strategies that will help you build long-term, loyal relationships with your customers. This program is a must for business people seeking to improve sales and customer service, large and small companies alike. You will also enjoy Shep's famous "Cab Driver Story." This audio is filled with simple, yet effective, strategies which are easy to implement in your business today. Enjoy this audio from USA Today best selling author and authority on improving customer loyalty.
Author
Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of Moments of Magic, The Loyal Customer, The Cult of the Customer, and The Amazement Revolution. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.
More audiobooks from Shep Hyken
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone I'll Be Back: How To Get Customers To Come Back Again & Again Rating: 5 out of 5 stars5/5Be a Star with Your Customers and Keep Them Forever: Moments of Magic® Rating: 5 out of 5 stars5/5
Related to Creating the Loyalty Mindset
Related audiobooks
The Hidden Power of Your Customers: 4 Keys to Growing Your Business Through Existing Customers Rating: 3 out of 5 stars3/5...And the Clients Went Wild!: How Savvy Professionals Win All the Business They Want Rating: 0 out of 5 stars0 ratingsCan Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever Rating: 0 out of 5 stars0 ratingsYoutility for Accountants: Why Smart Accountants Are Helping, Not Selling Rating: 0 out of 5 stars0 ratingsOutside In: The Power of Putting Customers at the Center of Your Business Rating: 4 out of 5 stars4/5Listen to Sell: How Your Mindset, Skillset, and Human Connections Unlock Sales Performance Rating: 0 out of 5 stars0 ratingsDelivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships Rating: 0 out of 5 stars0 ratingsNincompoopery: Why Your Customers Hate You--and How to Fix It Rating: 0 out of 5 stars0 ratingsThe Outcome Generation: How a New Generation of Technology Vendors Thrives through True Customer Success Rating: 0 out of 5 stars0 ratingsCustomer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception Rating: 0 out of 5 stars0 ratingsDuct Tape Selling: Think Like a Marketer - Sell Like a Superstar Rating: 4 out of 5 stars4/5Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience Rating: 3 out of 5 stars3/5Igniting Customer Connections: Fire Up Your Company's Growth By Multiplying Customer Experience and Engagement Rating: 0 out of 5 stars0 ratingsMatter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice Rating: 4 out of 5 stars4/5Leading Loyalty: Cracking the Code to Customer Devotion Rating: 3 out of 5 stars3/5The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World Rating: 4 out of 5 stars4/5Answering the Ultimate Question: How Net Promoter Can Transform Your Business Rating: 5 out of 5 stars5/5Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences Rating: 4 out of 5 stars4/5Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand Rating: 0 out of 5 stars0 ratingsDigital Customer Service: Transforming Customer Experience for An On-Screen World Rating: 5 out of 5 stars5/5Be the Best at What Matters Most: The Only Strategy You will Ever Need Rating: 5 out of 5 stars5/5Farther, Faster, and Far Less Drama: How to Reduce Stress and Make Extraordinary Progress Wherever You Lead Rating: 0 out of 5 stars0 ratings7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience Rating: 2 out of 5 stars2/5Innovation is Everybody's Business: How to Make Yourself Indispensable in Today's Hypercompetitive World Rating: 0 out of 5 stars0 ratingsWinning Conditions: How to Achieve the Professional Success You Deserve by Managing the Details That Matter Rating: 4 out of 5 stars4/5Leading with Noble Purpose: How to Create a Tribe of True Believers Rating: 0 out of 5 stars0 ratingsChoosing Courage: The Everyday Guide to Being Brave at Work Rating: 5 out of 5 stars5/5
Sales & Selling For You
The Way of the Wolf: Straight Line Selling: Master the Art of Persuasion, Influence, and Success Rating: 5 out of 5 stars5/5How to Get a Meeting with Anyone: The Untapped Selling Power of Contact Marketing Rating: 5 out of 5 stars5/5The Go-Giver: A Little Story About a Powerful Business Idea Rating: 5 out of 5 stars5/5Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine Rating: 5 out of 5 stars5/5Agent of Influence: How to Use Spy Skills to Persuade Anyone, Sell Anything, and Build a Successful Business Rating: 4 out of 5 stars4/5The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible Rating: 5 out of 5 stars5/5Building a StoryBrand: Clarify Your Message So Customers Will Listen Rating: 5 out of 5 stars5/5Go-Givers Sell More Rating: 5 out of 5 stars5/5Marketing Made Simple: A Step-by-Step StoryBrand Guide for Any Business Rating: 5 out of 5 stars5/5The Unsold Mindset: Redefining What It Means to Sell Rating: 5 out of 5 stars5/5The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone Rating: 5 out of 5 stars5/5Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal Rating: 4 out of 5 stars4/5The Magic of Thinking Big Rating: 5 out of 5 stars5/5Expert Secrets: The Underground Playbook for Creating a Mass Movement of People Who Will Pay for Your Advice Rating: 5 out of 5 stars5/5Primal Branding: Create Zealots for Your Brand, Your Company, and Your Future Rating: 5 out of 5 stars5/5The Secrets of Closing the Sale Rating: 5 out of 5 stars5/5How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients Rating: 4 out of 5 stars4/5If You're Not First, You're Last: Sales Strategies to Dominate Your Market and Beat Your Competition Rating: 5 out of 5 stars5/5The Human Sales Factor: The Human-to-Human Equation for Connecting, Persuading, and Closing the Deal Rating: 5 out of 5 stars5/5The Secrets of Closing the Sale: BONUS: Selling With Emotional Logic Rating: 5 out of 5 stars5/5The Little Red Book of Selling: 12.5 Principles of Sales Greatness Rating: 5 out of 5 stars5/5Built to Sell: Creating a Business That Can Thrive Without You Rating: 5 out of 5 stars5/5What Got You Here Won't Get You There in Sales: How Successful Salespeople Take it to the Next Level Rating: 4 out of 5 stars4/5Dominate Your Market: How to Gain the Attention You Need to Succeed in Any Economy Rating: 5 out of 5 stars5/5Ziglar on Selling: The Ultimate Handbook for the Complete Sales Professional Rating: 4 out of 5 stars4/5$100M Offers: How to Make Offers So Good People Feel Stupid Saying No Rating: 5 out of 5 stars5/5
Related podcast episodes
Resignation, Start and Scale - Stephynie Malik: Global trends and changes are coming. You can be ready... 0% found this document usefulATG 140: Fix your negative mindset in 24 minutes! 0% found this document usefulSPI 507: The Formula for Launching a Product with Jeff Walker 0% found this document useful261 Fanocracy by David Meerman Scott: Fanocracy: Turning Fans into Customers and Customers into Fans by David Meerman Scott and Reiko Scott From the bestselling author of New Rules of Marketing & PR, a bold guide to converting customer passion into marketing power. How... 100% found this document usefulCameron Herold On How To Create A Vivid Vision For Your Career And Life: Do you have a vivid vision for your business? 100% found this document usefulThe Most Eye Opening 2 Hours Of Your Life | Erwin McManus 0% found this document usefulDan Martell : Buy Back your Time | The Tyler Wagner Show 0% found this document usefulApologize Like A Champ And Cure Toxic Work Relationships | Jathan Janove 0% found this document usefulHow to Use Social Media to Grow Your Business 0% found this document usefulHow to Write a Resume and Cover Letter that Lands Interviews: A cover letter and resume conundrum, unpacked. 0% found this document useful
Related articles
Scaling Your Company to Always Serve Your Customers EntrepreneurArticle
Scaling Your Company to Always Serve Your Customers
Apr 1, 2018
2 min read“I Make The Same Resolutions Every Year But Get Nowhere” PsychologiesArticle
“I Make The Same Resolutions Every Year But Get Nowhere”
Dec 22, 2020
2 min readAfter Explosive Growth, the CEO of Orangetheory Explains How He's Moving So Fast EntrepreneurArticle
After Explosive Growth, the CEO of Orangetheory Explains How He's Moving So Fast
Jan 1, 2018
5 min readWhy Young Entrepreneurs Are Better Positioned to Succeed EntrepreneurArticle
Why Young Entrepreneurs Are Better Positioned to Succeed
Sep 1, 2017
2 min readWhy Sales People Need to Develop ‘Machine Intelligence’ ThinkSalesArticle
Why Sales People Need to Develop ‘Machine Intelligence’
Jul 19, 2016
3 min readWhims Is Building a Brand for Snack Lovers. Alli Webb Knows How to Make It a Market Leader Inc.Article
Whims Is Building a Brand for Snack Lovers. Alli Webb Knows How to Make It a Market Leader
May 9, 2023
6 min readHow The Country's Goofiest Baseball Team Made Millions EntrepreneurArticle
How The Country's Goofiest Baseball Team Made Millions
Dec 1, 2019
12 min readJacqui’s Tips On How To Start A Business New Zealand Woman’s WeeklyArticle
Jacqui’s Tips On How To Start A Business
Feb 28, 2021
1 min readWhy America Is Afraid of TikTok The AtlanticArticle
Why America Is Afraid of TikTok
Jul 30, 2020
17 min readSTRESS-FREE WAYS TO DELEGATE AT work & home New IdeaArticle
STRESS-FREE WAYS TO DELEGATE AT work & home
Apr 20, 2020
3 min read“Everyone At Work Needs Me – I’m Overwhelmed!” PsychologiesArticle
“Everyone At Work Needs Me – I’m Overwhelmed!”
May 19, 2020
3 min readSay Hello To Less Stress & MORE HAPPINESS Essentials South AfricaArticle
Say Hello To Less Stress & MORE HAPPINESS
Jun 24, 2019
3 min readHow To Change Your Money Habits True LoveArticle
How To Change Your Money Habits
Apr 28, 2023
4 min readCarving A Path To Success True LoveArticle
Carving A Path To Success
Oct 2, 2020
1 min readThe Start-up Wave India TodayArticle
The Start-up Wave
Mar 14, 2020
2 min readStretch Goals Inc.Article
Stretch Goals
Sep 28, 2021
2 min readThe Profit Multiplier Strategy + Innovation ThinkSalesArticle
The Profit Multiplier Strategy + Innovation
Jun 26, 2019
The Business Tornado, driven by the four buyer forces unpacked on page 4, is further impacted by a business landscape littered with low-growth or no-growth markets that are impacting the ability of companies to deliver sustainable profits. Profitabil
2 min readGetting Over Your Fear of Cold Calling Customers ThinkSalesArticle
Getting Over Your Fear of Cold Calling Customers
Jun 26, 2019
4 min readCreate Connected Experiences with a Compelling Story Home Business MagazineArticle
Create Connected Experiences with a Compelling Story
Jun 30, 2020
4 min readHow I Persuaded My Mom And Dad To Let Me Run Our Home-grown Beverage Brand Inc.Article
How I Persuaded My Mom And Dad To Let Me Run Our Home-grown Beverage Brand
Aug 16, 2022
3 min readGiving Entrepreneurs The Tools To Succeed Fast CompanyArticle
Giving Entrepreneurs The Tools To Succeed
Aug 10, 2021
2 min read30 Ingredients To Success Tatler MalaysiaArticle
30 Ingredients To Success
Jul 3, 2019
The managing director of Prima Group and independent director of Caring Pharmacy Group—honoured with a Global Leadership Award for Leadership Excellence in Pharmaceutical Supplies 2017 The country manager of AmorePacific Malaysia has expanded multip
7 min readSpanx Founder Sara Blakely Has 99 Pages of Business Ideas EntrepreneurArticle
Spanx Founder Sara Blakely Has 99 Pages of Business Ideas
Dec 1, 2018
5 min readThe Clever Strategy That Turned an Unknown Book Into a Bestseller EntrepreneurArticle
The Clever Strategy That Turned an Unknown Book Into a Bestseller
Mar 1, 2017
2 min readAnd Her Mentor Knows How It’s Done. Inc.Article
And Her Mentor Knows How It’s Done.
Mar 15, 2022
6 min readJobs-to-be-Done 2.0: A Framework for Customer Discovery Rotman ManagementArticle
Jobs-to-be-Done 2.0: A Framework for Customer Discovery
May 1, 2022
9 min read6 Entrepreneurs Share Secrets for Boosting Office Morale EntrepreneurArticle
6 Entrepreneurs Share Secrets for Boosting Office Morale
Nov 1, 2018
2 min readYou 2.0: How Silicon Valley Can Help You Get Unstuck NPRArticle
You 2.0: How Silicon Valley Can Help You Get Unstuck
Aug 28, 2017
2 min readHow NOT to Deal with Difficult People at Work KiplingerArticle
How NOT to Deal with Difficult People at Work
Jul 31, 2022
We’ve all had a co-worker, boss, family member, neighbor, you name it, someone who just makes life miserable. And who hasn’t pulled out more than a few hairs from total frustration dealing with the chaos they create? Wouldn’t it be nice if there was
3 min readI Should Have Cried Sooner Inc.Article
I Should Have Cried Sooner
Sep 28, 2021
2 min read
Reviews for Creating the Loyalty Mindset
Rating: 1 out of 5 stars
1/5
2 ratings2 reviews
- Rating: 1 out of 5 stars1/5I didn't like it because I didn't get to listen to it, this book will not play the file is corrupt or damaged. please fix.
- Rating: 1 out of 5 stars1/5the file is corrupt, no real audio to listen to