Open navigation menuScribd Logo
enChange Language

Language

  • English(selected)
  • español
  • português
  • Deutsch
  • français
  • Русский
  • italiano
  • român
  • Bahasa Indonesia
Learn more
UploadRead free for 30 days
User Settings

Welcome to Scribd!

  • Upload
  • Language (EN)
  • Scribd Perks
  • Invite friends
  • FAQ and support
  • Sign in
  • What is Scribd?
  • Books
  • Audiobooks
  • Magazines
  • Podcasts
  • Sheet Music
  • Documents
  • Snapshots
LS
author
Leonard A. Schlesinger
Leonard A. Schlesinger returned to Harvard Business School as a Baker Foundation Professor of Business Administration in July 2013 after concluding a five-year term as the twelfth ...view moreLeonard A. Schlesinger returned to Harvard Business School as a Baker Foundation Professor of Business Administration in July 2013 after concluding a five-year term as the twelfth president of Babson College.view less

Books Authored

View More
Skip carousel
carousel previouscarousel next
  • What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

    Author James L. Heskett
  • Service Profit Chain

    Author W. Earl Sasser
  • The Value Profit Chain: Treat Employees Like Customers and Customers Like

    Author James L. Heskett

Audiobooks Authored

View More
Skip carousel
carousel previouscarousel next
  • What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

    Author James L. Heskett

Related Categories

  • Business
  • Finance & Money Management
  • Leadership
  • Industries
  • Management

Related authors

Skip carousel
carousel previouscarousel next
  • Alexander Elder
  • Timothy Ferriss
  • Rose Friedman
  • Patricia Zigarmi
  • Bill Browder
  • Braden Kowitz
  • Danielle Town
  • Phil Town
  • Jason Barron
  • Alan Eagle
Loading
Skip section

Trending

  • The Magician's Nephew
    C. S. Lewis
  • Neverwhere: A Novel
    Neil Gaiman
  • Blood Work
    Michael Connelly
  • Song of Susannah: The Dark Tower VI
    Stephen King
  • Marvin Gets MAD!
    Joseph Theobald
  • Same, Same But Different
    Jenny Sue Kostecki-Shaw
  • Diary of a Wimpy Kid
    Jeff Kinney
  • Wizard and Glass: The Dark Tower IV
    Stephen King
  • Getting Things Done: The Art of Stress-free Productivity
    David Allen
  • The 5 Love Languages: The Secret to Love that Lasts
    Gary Chapman
  • Orphan X
    Gregg Hurwitz
  • Big Nate: Revenge of the Cream Puffs
    Lincoln Peirce
  • A Kingdom of Dreams
    Judith McNaught
  • Something Wonderful
    Judith McNaught
  • The Go-Giver: A Little Story About a Powerful Business Idea
    Bob Burg
  • This Is How It Always Is: A Novel
    Laurie Frankel
  • Influence: The Psychology of Persuasion
    Robert B. Cialdini, PhD
  • No More Mr. Nice Guy: A Proven Plan for Getting What You Want in Love, Sex and Life
    Robert A. Glover
  • The Wife Between Us: A Novel
    Greer Hendricks
  • My Oxford Year: A Novel
    Julia Whelan
  • The Creation Frequency: Tune In to the Power of the Universe to Manifest the Life of Your Dreams
    Mike Murphy
  • Midnight in Chernobyl: The Story of the World's Greatest Nuclear Disaster
    Adam Higginbotham
  • Are You My Monster?
    Howard McWilliam
  • The Good Egg Presents: The Great Eggscape!
    Jory John

Quick navigation

  • Home
  • Books
  • Audiobooks
  • Documents

Footer Menu

Back To Top

About

  • About Scribd
  • Press
  • Our blog
  • Join our team!
  • Contact Us
  • Join today
  • Invite Friends
  • Gifts
  • Scribd for Enterprise

Support

  • Help / FAQ
  • Accessibility
  • Purchase help
  • AdChoices
  • Publishers

Legal

  • Terms
  • Privacy
  • Copyright

Social Media

    • Scribd - Download on the App Store
    • Scribd - Get it on Google Play
  • Copyright © 2021 Scribd Inc.
  • .
  • Browse Books
  • .
  • Site Directory
  • .
  • Site Language: