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author
Steve DiGioia
Based on 25+ years of experience, author Steve DiGioia details proven tactics to make any customer feel special and feel as if THEIR enjoyment is YOUR primary concern. This is the ...view moreBased on 25+ years of experience, author Steve DiGioia details proven tactics to make any customer feel special and feel as if THEIR enjoyment is YOUR primary concern. This is the essence of the "WOW" customer service that we all are told to provide...but never actually taught how to do. Isn't it about time we change that?
He won't waste your time telling you to crouch down table-side when you take the orders. He won't tell you to lightly touch the guest sometime during their meal, nor to give a mint or piece of candy to the guest when you present the check. This is the nonsense he reads from other "experts" in the field of making bigger tips. This is insulting and demeans the professionalism of thousands of experienced waiters.
This book provides real-world examples of the situations any waiter or bartender will face each day and gives you the tools needed to create a memorable experience for your guests. This easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company.
Steve will teach you what really works...are you ready?view less