From the Publisher
Everyone knows how to solve problems. But persistent problems, such as low-morale, reduced productivity, or a gradual reduction in business metrics, can often seem insurmountable. Chris Christensen, a recognized management authority, provides a proven, straightforward approach to permanently resolve the most difficult and complicated problems that plague organizations. Follow the seven-step process detailed in How to Solve Persistent Problems and ensure that those difficult, recurring, and often debilitating problems that plague your organization get, and stay, solved.