We Can Work It Out by Marshall B. Rosenberg - Read Online
We Can Work It Out
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The tenets of Nonviolent Communication are applied to a variety of settings, including the classroom and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application.

Applying the Nonviolent Communication (NVC) process to conflict resolution inspires peaceful collaboration by focusing on the unmet needs that lie at the root of any given conflict. Practical techniques help mediators and participants to find the heart of the conflict and use genuine cooperation to reach resolutions that meet everyone’s needs.
Published: Puddledancer Press an imprint of Independent Publishers Group on
ISBN: 9781934336083
List price: $7.95
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We Can Work It Out - Marshall B. Rosenberg

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We Can Work It Out

Resolving Conflicts Peacefully and Powerfully

ISBN: 978-1-892005-12-0

Copyright © 2005 Marshall B. Rosenberg, Ph.D.

Author: Marshall B. Rosenberg, Ph.D.

Editor: Graham Van Dixhorn, Write to Your Market, Inc.,


Cover and Interior Design: Lightbourne, www.lightbourne.com

A PuddleDancer Press booklet published by arrangement with CNVC. All rights reserved. No part of this booklet may be reproduced by any mechanical, photographic, or electronic process, or in the form of a photographic recording, nor may it be stored in a retrieval system, transmitted or otherwise copied for public or private use without the written permission of the publisher.

Requests for permission should be addressed to:

PuddleDancer Press

Permissions Dept.

P.O. Box 231129

Encinitas, CA 92023-1129

Fax: 858-759-6967




Using Nonviolent Communication™ to Resolve Conflicts

Defining and Expressing Needs

Sensing the Needs of Others

Checking to See that Needs Are Accurately Received

Providing Empathy to Heal the Pain

Resolving Disputes Between Groups of People

Offering Strategies in Positive Action Language

Resolving Conflicts With Authorities

Respecting Is Not the Same as Conceding

When You Can’t Get the Two Sides Together


How You Can Use the NVC Process

Some Basic Feelings and Needs We All Have

About PuddleDancer Press

About CNVC and NVC

Trade Books from PuddleDancer Press

Trade Booklets from PuddleDancer Press

We Can Work It Out


For more than forty years, I’ve mediated in a wide variety of conflicts between parents and children, husbands and wives, management and workers, Palestinians and Israelis, Serbians and Croatians, and warring groups in Sierra Leone, Nigeria, Burundi, Sri Lanka, and Rwanda. What I’ve learned from dealing with conflicts at all these levels is that it is possible to resolve conflicts peacefully and to everyone’s satisfaction. The likelihood of conflicts being resolved in this fulfilling way is significantly increased if a certain quality of human connection can be established between the conflicting parties.

I’ve developed a process called Nonviolent Communication™, which consists of thought and communication skills that empower us to connect compassionately with others and ourselves. My colleagues and I are extremely pleased with the many different ways that people are using Nonviolent Communication in their personal lives, work settings, and political activities.

In the following pages, I’ll be describing how the process of Nonviolent Communication supports efforts to resolve conflicts peacefully. The process can be used either when we ourselves are directly involved in conflict, or when we are mediating the conflicts of others.

When I am called into a conflict resolution, I begin by guiding the participants to a caring and respectful quality of connection among themselves. Only after this connection is present do I engage them in a search for strategies to resolve the conflict. At that time we do not look for compromise; rather, we seek to resolve the conflict to everyone’s complete satisfaction. To practice