Yup, we’ve got that one

And more than one million more. Become a member today and read free for two weeks.

Read free for two weeks

Based on more than 20 years of experience, this all-inclusive guide shows how to successfully implement Customer Relationship Management (CRM), the largest global software application today in terms of revenue. Combining helpful tips and techniques with a unique blueprint, this study illuminates the myriad issues that are critical to using people, process, and technology to achieve a superior level of customer satisfaction and loyalty. From structuring a team and adjusting operations to addressing data integrity and security concerns, CRM users and their respective firms will learn to adapt to emerging marketplace demands, key technology innovations, and the wireless world. Tackling real-time issues from different angles, this handy reference also includes a collection of appendices offering examples of the sales process, software solutions, service providers, and a glossary of terms.

Published: Information Today, Inc. an imprint of Independent Publishers Group on Jun 1, 2008
ISBN: 9781937290726
List price: $32.00
Read on Scribd mobile: iPhone, iPad and Android.
Availability for CRM in Real Time: Empowering Customer Relationships
With a 30 day free trial you can read online for free
  1. This book can be read on up to 6 mobile devices.
Clear rating
scribd