The author's father, and his father before him, owned a medium sized Supermarket in northern Iowa. How did the store succeed through two generations with the expansion of big box stores and discount prices? SERVICE!
In Supermarket Service, you will learn the secrets of truly differentiating yourself. Going back to the good old supermarket where the author grew up, Goldstein identifies 23 staples, or keys to service success.
If service means nothing and price means everything, than all the discount stores would have 100% market share and everyone else would be out of business. That is not the case, so something drives customers to higher prices.
In today's world of the web and phone based shopping, service is often a forgotten art. Yet everyone, yes everyone has a customer of some sort. Providing outstanding service is the key to moving ahead in any way.
Join Mitch as he journeys through the store and describes in his own fascinating way the keys to service and how to translate those into your own life.