From the Publisher
This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Robert cites a number of studies that confirm the positive benefits of delivering a quality experience to clients. The course focuses on what Robert calls “the Big -8” strategies for winning over clients. Robert's strategies are bolstered by ties to quotes of public figures and professionals, educators, authors, as well as terms coined by fortune 500 companies. Because the goal of the course is to explain to readers the value of cultivating relationships, it is especially beneficial for anyone who has direct customer contact or who frequently works with clients.