From faxing to faux pas, this book is the perfect reference to teach you and your team not only how to nurture existing business relationships, but also how to increase them.
When I picked up Business Etiquette by Patsy Rowe, I expected to find some practical information and some impractical but interesting information regarding accepted “proper” behaviours and conventions. In this I was correct. However, I was surprised to also find some advice that ran counter to accepted norms (the guest of honour should sit to the right of the host); some highly subjective and overgeneralised imperatives (men should never have long hair); and some suggestions that were downright vulgar (if you are a woman, you should place your credit card on the table for the duration of any meal you host so that the bill will not be mistakenly given to your masculine guest!) This book passes my usual benchmark of ‘how to “correctly” eat a bread roll,’ and offers some practical advice that should not lead you astray if you use your common sense, but I would hesitate to rely on it to give any definitive answers.read more