100 Success Secrets is not about the ins and outs of CCNP.
Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book is also not about CCNP’s best practice and standards details. Instead, it introduces everything you want to know to be successful with CCNP. read more
Gerard Blokdijk is the author of 300 books that have been bestsellers around the world. He writes about Service, Management and Information Technology. You might be familiar with his books on IT Service Management. In addition to his writing and speaking at conferences and business events around the world, Gerard founded and ran several companies, ranging from tech to education, of which The Art of Service has been a leader in its field since 2000. Learn more about Gerard at http://store.theartofservice.comread more