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The Interactive Instructor: The definitive guide to excellent customer care on the gym floor

184 pages1 hour


It’s been quoted as the ‘holy grail’ of the fitness industry and for good reason. Service excellence on the gym floor remains elusive and this has a knock on affect on customer satisfaction and retention.
If your team struggle to make contact with your members consistently on the gym floor ‘The Interactive Instructor’ is just be what you are looking for.
Long overdue, the book is chock-full of practical advice that will enable gym floor instructors – new and experienced – to communicate with customers more confidently.
The author, Kris Tynan, has had many years of experience in this area and her straight forward hands-on approach makes the tools and tips she presents easy to understand and apply.

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