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About

From the Publisher

Everything Counts! is an execution strategy for inspiringexcellence and driving exceptional results.

Too many people and organizations are mired in a mediocrity oftheir own making. They focus their attention and efforts on gettingthe big things right, but they ignore the little things that oftenmake a big difference. As a result, reputations are damaged, brandsdiluted, and loyalty is lost by blatant disregard for the smallstuff which negatively impacts the customer experience. For years,we've been taught not to sweat the small stuff, but in the realworld of business, Everything Counts.

Everything Counts is a call to greater awareness and withawareness comes a responsibility to raise the performance bar. Itoffers a powerful operating philosophy that will steer yourorganization to reach higher levels of growth, productivity, andperformance. From the smallest customer contact to the most minutedetails of product quality, the little things add up to a prettybig deal. Serving as the definitive guide on organizational andpersonal mastery, this book gives you a foundation for unparalleledcustomer service, superior quality, and consistent performance.

A proven system for organizing, aligning, and improving allyour efforts in sales, service, and performance improvement Shows how concentrating on the small things leads to growth,productivity, personal success, and business greatness Helps you motivate your people and teams to achieve betterresults on both the personal and organizational level

Everything Counts reminds us that seemingly small thingscan make tremendous differences. The purpose of this book is tohelp you internally define and take ownership of the mostfundamental principle behind achieving results beyond youexpectations-a single idea with an actionable focus-EverythingCounts!

Published: Wiley on
ISBN: 9780470559611
List price: $24.95
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