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The Successful Strategies from Customer Managment Excellence

281 pages3 hours


Customer Management is the essential strategic book for senior managers and directors of organisations across all industry sectors striving to achieve excellence in the field of customer service and management. It is read by more senior managers and directors than any other magazine in this space. 

The role of Customer Management, as the leading publication in its field, is to help set the agenda for its readers, maintains a very much how to approach, as does this book, while at the same time providing thought provoking, leading edge features reflecting best practice, new thinking and trends in this fast moving marketplace. 

Customer Management is the perfect read, showing the way forward for leaders across all sectors who are striving to develop customer–centric organisations and effectively manage their relationships with customers, both external and internal.

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