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    ISO/IEC 20000: An Introduction to the global standard for service management
    ISO/IEC 20000: An Introduction to the global standard for service management
    ISO/IEC 20000: An Introduction to the global standard for service management
    Ebook86 pages35 minutes

    ISO/IEC 20000: An Introduction to the global standard for service management

    By David Clifford

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    About this ebook

    This pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service management processes align with the needs of your business.

    LanguageEnglish
    Publisheritgovernance
    Release dateNov 1, 2011
    ISBN9781849283168
    ISO/IEC 20000: An Introduction to the global standard for service management

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