This book is not available in our membership service
This book is not available in our membership service due to
restrictions in our agreements with the publisher. We hope to be able
to offer this title in our membership service as soon as possible. You
are currently viewing a sample of the book. In the meantime you can purchase this book individually.
This is self improvement book which is intended to harness the skills of communication between the customer and the service provider. Once you read and reread this well thought out piece, you are expected to modify your approach as it relates to servicing the public. One does not have to be in a five-star setting to receive great service. It is accomplishable at a human level. I hope you will have an open mind to this work.read more