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The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes

353 pages3 hours


Author is the director of O'Sullivan Solutions She is a member of the Mediators' Institute of Ireland She has delivered conflict and mediation training with the US-based group Lawyers Without Borders This is the first book written about mediators' questions - a key tool for successful mediation The author has developed the "S Questions Model", a toolkit of the kinds of questions that can be asked of disputing parties in various contexts The book covers the theory behind the questions types, why they are asked, how they work, when they are used, and how they are built and applied It provides detailed training on how to ask the strategic, powerful, incisive questions that are needed to challenge and change thinking and perspectives Shows the reader how to work safely and with integrity in highly emotional mediation contexts The author's instructional video on YouTube has had over 40,000 views Intended Audience : Mediators;lecturers and trainers in mediation;lawyers;coaches;facilitators;counsellors, police officers and peace keepers


Author lives in Castlegregory, County Kerry, Ireland She is a member of the mediator's institute of Ireland She has worked as a mediator and trainer in Cuba, Palestine, UK, Serbia, North Ireland, Romania and Berlin Countries that have strong history in mediation are: Canada, US, New Zealand, Australia, and the UK In the European Union, France, Germany, Greece, Italy, Sweden, Denmark, Norway and Spain have or are implementing mediation laws

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