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This book summary and
analysis was created for individuals who want to extract the essential contents
and are too busy to go through the full version. This book is not intended to
replace the original book. Instead, we highly encourage you to buy the full
version.
Today’s individualistic workplaces
have created a competitive and individualistic nature that had us searching for
something better in managing and adapting to the changing times. Emotional
intelligence (EQ) does not need for any introduction in saying that you need it
for achieving success.
But understanding EQ and how it
can be used to improve your life are two different things.
Emotional Intelligence 2.0
shares a program with strategies in increasing your EQ through four core EQ
skills to help you attain your fullest potential:
1) Self-Awareness
2) Self-Management
3) Social Awareness
4) Relationship Management
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EMOTIONAL INTELLIGENCE 2.0
BOOK OVERVIEW
FOREWORD
THE JOURNEY
When Reason and Feeling Collide
Your Journey
THE BIG PICTURE
Triggers and Emotional Hijackings
Sizing Up the Whole Person
The Impact of EQ
WHAT EMOTIONAL INTELLIGENCE LOOKS LIKE:
UNDERSTANDING THE FOUR SKILLS
Self-Awareness
What Self-Awareness Looks Like
What a Lack of Self-Awareness Looks Like
Self-Management
What Self-Management Looks Like
What a Lack of Self-Management Looks Like
Social Awareness
What Social Awareness Looks Like
What a Lack of Social Awareness Looks Like
Relationship Management
What Relationship Management Looks Like
What a Lack of Relationship Management Looks Like
DIGGING IN: MY EMOTIONAL INTELLIGENCE
ACTION PLAN
MY EQ ACTION PLAN
Part One – My Journey Begins
Part Two – How Far My Journey Has Come
SELF-AWARENESS STRATEGIES
Quit Treating Your Feelings as Good or Bad
Observe the Ripple Effect from Your Emotions
Lean into Your Discomfort
Feel Your Emotions Physically
Know Who and What Pushes Your Buttons
Watch Yourself Like a Hawk…
Keep a Journal about Your Emotions
Don’t Be Fooled by a Bad Mood
Don’t Be Fooled by a Good Mood, Either
Stop and Ask Yourself Why You Do the Things You Do
Visit Your Values
Check Yourself
Spot Your Emotions in Books, Movies, and Music
Seek Feedback
Get to Know Yourself under Stress
SELF-MANAGEMENT STRATEGIES
Breathe Right
Create an Emotion vs. Reason List
Make Your Goals Public
Count to Ten
Sleep On It
Talk To a Skilled Self-Manager
Smile and Laugh More
Set Aside Some Time in Your Day for Problem Solving
Take Control of Your Self-Talk
Visualize Yourself Succeeding
Clean Up Your Sleep Hygiene
Focus Your Attention on Your Freedoms, Rather than Your Limitations
Stay Synchronized
Speak to Someone who is Not Emotionally Invested in Your Problem
Learn a Valuable Lesson from Everyone You Encounter
Put a Mental Recharge into Your Schedule
Accept That Change is Just around the Corner
SOCIAL AWARENESS STRATEGIES
Greet People by Name
Watch Body Language
Make Timing Everything
Develop a Back-pocket Question
Don’t Take Notes at Meetings
Plan Ahead for Social Gatherings
Clear Away the Clutter
Live in the Moment
Go on a 15-minute Tour
Watch EQ at the Movies
Practice the Art of Listening
Go People Watching
Understand the Rules of the Culture Game
Test for Accuracy
Step into Their Shoes
Seek the Whole Picture
Catch the Mood of the Room
RELATIONSHIP MANAGEMENT STRATEGIES
Be Open and Be Curious
Enhance Your Natural Communication Style
Avoid Giving Mixed Signals
Remember the Little Things That Pack a Punch
Take Feedback Well
Build Trust
Have an Open-door
Policy
Only Get Mad on Purpose
Don’t Avoid the Inevitable
Acknowledge the Other Person’s Feelings
Complement the Person’s Emotions or Situation
When You Care, Show It
Explain Your Decisions, Don’t Just Make Them
Make Your Feedback Direct and Constructive
Align Your Intention with Your Impact
Offer a Fix-it
Statement during a Broken Conversation
Tackle a Tough Conversation
EPILOGUE
JUST THE FACTS: A LOOK AT THE LATEST DISCOVERIES IN EMOTIONAL INTELLIGENCE
The Poles Are Melting: EQ Then and Now
The Battle of the Sexes: EQ and Gender
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